Skip to main content

VitalGuard Terms of Use

Last updated: October 6, 2025

Welcome to VitalGuard LLC (“VitalGuard,” “we,” “us,” or “our”). These Patient Terms of Use (the “Terms”) are a legal agreement between you and VitalGuard covering your use of our patient-facing websites and applications (the “Platform”) and our remote patient monitoring and chronic care management services (together, the “Services”).

By creating an account or using the Services, you agree to these Terms and to our Patient Privacy Policy (together, the “Agreement”). If you don’t agree, do not use the Services.

If you have questions, please email hello@myvitalguard.com.

1) Who we are & how our Services fit into your care

VitalGuard offers tools that help you view and share health readings (e.g., blood pressure, weight, SpO₂, glucose) and collaborate with your authorized healthcare professionals. We are a technology and service platform—not a medical practice.

  • No medical advice. Information on the Platform is for support and education. Only your licensed clinicians can diagnose or treat.
  • Not for emergencies. If you think you are experiencing an emergency, call 9-1-1 or go to the nearest emergency department.

Some information we handle may be Protected Health Information (PHI) under HIPAA. When HIPAA applies, our Notice of Privacy Practices governs PHI. For all other personal information, see our Patient Privacy Policy.

Care coordination. You agree we may share your information with your chosen or assigned Medical Group, Providers, pharmacies, and laboratories for treatment, fulfillment, and payment purposes, consistent with our Patient Privacy Policy and any applicable Notices of Privacy Practices.

2) Eligibility & your promises to us

To use the Services, you must:

  • Be 18 or older (or legally emancipated).
  • Create an account with accurate, current information and keep it updated.
  • Use the Services only for yourself or for another person only if you are legally authorized to do so.
  • Comply with these Terms and applicable laws.

You are responsible for your internet connection, devices, and any data charges.

3) Creating and managing your account

You’ll choose a password and may be asked for additional verification from time to time. Keep your credentials confidential. You are responsible for activity under your account. If you suspect unauthorized access, email hello@myvitalguard.com right away.

4) Devices and integrations

VitalGuard may provide or connect with devices (the “Devices”) such as cellular-enabled monitors. We don’t manufacture third-party Devices and do not provide device warranties. Any manufacturer warranty is between you and the manufacturer (we’re happy to help you locate it).

  • Use Devices only with the Platform unless we say otherwise.
  • Don’t modify, reverse engineer, or connect Devices to other apps in ways we haven’t authorized.

5) What VitalGuard does not provide

  • We do not practice medicine, pharmacy, laboratory services, or durable medical equipment dispensing.
  • We do not bill insurance on your behalf or guarantee coverage or reimbursement. Any billing information provided is informational only.
  • We do not verify your clinician’s credentials; you should perform any diligence you feel is appropriate.

6) How you may use the Services (license & IP)

So long as you follow these Terms, VitalGuard grants you a personal, revocable, non-exclusive, non-transferable license to install and use the Platform for your own, non-commercial use.

All rights in the Services (including content, software, logos, and know-how) are owned by VitalGuard or our licensors. You may not copy, distribute, modify, create derivative works from, or exploit the Services except as allowed here. Don’t use our names, marks, or logos without our written permission.

Your content & data. You own the information you submit (“Patient Information”). To operate the Services, you grant VitalGuard a worldwide, royalty-free, sublicensable license to host, use, reproduce, and process Patient Information only as needed to provide and improve the Services and as described in our Patient Privacy Policy. We may create and use de-identified/aggregated data for lawful purposes.

Copyright Policy (DMCA). If you believe material accessible on or from the Services infringes your copyright, please send a notice to our Copyright Agent at privacy@myvitalguard.com that includes: (1) identification of the copyrighted work claimed infringed; (2) identification of the allegedly infringing material and information reasonably sufficient to locate it (e.g., URL); (3) your address, telephone, and email; (4) your statement of good-faith belief that use is not authorized; (5) your statement, under penalty of perjury, that the notice is accurate and you’re authorized to act; and (6) your physical or electronic signature. We will terminate accounts of repeat infringers where appropriate.

7) Prohibited activities

You agree not to:

  • Provide false or misleading information.
  • Share your account or use anyone else’s.
  • Upload content that is illegal, infringing, harassing, hateful, obscene, or that promotes harm.
  • Interfere with or disrupt the Services, introduce malware, or bypass security.
  • Scrape, spider, or use bots without written permission.
  • Reverse engineer or copy any part of the Services except where permitted by law.
  • Use the Services for commercial resale or any unlawful purpose.
  • Connect Devices to non-VitalGuard apps or services without authorization.
  • Access or use the Services in any jurisdiction where such access or use is illegal.
    Use the Services to conceal the identity, source, or destination of any illegally obtained money or products.
    Use automated means (robots, spiders, scrapers) to access the Services except as expressly permitted in writing.

We may monitor use to protect the Services and may suspend or terminate accounts for violations.

8) App stores (if you download our app)

If you download our app from Apple’s App Store or Google Play, you understand:

  • The Agreement is between you and VitalGuard, not the app store.
  • The app store has no support or warranty obligations for our app.
  • The app store may enforce its terms as a third-party beneficiary.

9) Privacy & communications

We care about your privacy. See our Patient Privacy Policy for what we collect and how we use/share it.

  • Service emails. We may send you administrative messages (e.g., policy updates, security alerts). You can ask questions or make requests by emailing hello@myvitalguard.com.
  • No SMS/phone support. VitalGuard communicates with patients only by email at hello@myvitalguard.com.

10) Third-party links, services, and content

The Services may link to third-party websites or use third-party services. Their terms and privacy policies apply to what they do with your information. VitalGuard isn’t responsible for third-party content, actions, or services.

11) Payments.

If you purchase any product or service, you authorize our processor to charge your payment method for applicable fees, taxes, late/missed-appointment fees, or device replacement costs as disclosed at checkout or in the Services. You are responsible for keeping payment information current. Unless stated otherwise, fees are non-refundable. If any subscription offering is made available, it will auto-renew at the stated interval until you cancel as provided at checkout.

12) Changes to these Terms

We may update these Terms from time to time. We’ll post the revised Terms with a new “Last updated” date. Your continued use after the update means you accept the changes. If you don’t agree, stop using the Services and request account deletion.

13) Feedback

We love suggestions. If you email ideas or feedback, you grant VitalGuard a license to use them without restriction or compensation.

14) Termination

You may stop using the Services at any time. You can request account deletion by emailing

Subject to applicable law, we may maintain, delete, or destroy communications and materials under our internal retention policies. The following provisions survive termination: Disclaimers; Limitation of Liability; Indemnity; Dispute Resolution; Governing Law; Assignment; and IP.hello@myvitalguard.com from the email on file.

We may suspend or terminate your access (with or without notice) if you violate these Terms, create risks, or for other legitimate reasons (e.g., discontinuation of the Services).

15) Important disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, VITALGUARD AND OUR LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AVAILABILITY, ACCURACY, AND SECURITY. WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DATA WILL ALWAYS BE RETAINED.

You are responsible for backing up any information you wish to keep.

16) Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VITALGUARD AND OUR AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOSS OF PROFITS, DATA, GOODWILL; SERVICE INTERRUPTION; OR SYSTEM/DEVICE FAILURE—EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED $100. SOME JURISDICTIONS DON’T ALLOW CERTAIN LIMITATIONS; IF SO, THE LIMITS APPLY TO THE FULLEST EXTENT PERMITTED.

17) Your indemnity

You agree to indemnify and hold harmless VitalGuard and our personnel from claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of your misuse of the Services, your violation of these Terms, or your violation of law or third-party rights.

18) Dispute resolution & arbitration

Please read carefully—this affects your legal rights.

  • Informal resolution first. If a dispute arises, email hello@myvitalguard.com and we’ll try to resolve it informally.
  • Binding arbitration. If we can’t resolve it within 30 days, you and VitalGuard agree to binding, individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The seat will be Orlando, FL, and the language is English. The arbitrator can award the same relief a court could, consistent with these Terms.
  • Time to bring claims. To the fullest extent permitted by law, any claim or cause of action arising out of or related to the Services or these Terms must be filed within one (1) year after the claim accrues, or it is permanently barred.
  • Class action waiver. You and VitalGuard waive any right to participate in a class, consolidated, or representative action or arbitration.
  • Opt-out. You can opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing hello@myvitalguard.com with the subject line “Arbitration Opt-Out” and your full name and the email associated with your account.
  • Court for limited claims. If you opt out or if arbitration is found unenforceable as to a particular claim, then exclusive jurisdiction will be the state or federal courts located in Lake County, Florida, and Florida law (without regard to conflict-of-laws) will govern.

Either party may seek injunctive relief in court to protect confidentiality or intellectual property rights.

19) Governing law

Except as otherwise required by applicable law, these Terms are governed by the laws of the State of Florida, without regard to its conflicts of law rules.

20) Notices

  • To you: We may provide notices by email to the address associated with your account or by posting within the Platform.
  • To us: Email hello@myvitalguard.com.

Please keep your email address current; notices sent to your address on file are deemed delivered when sent.

21) General legal terms

  • Entire Agreement. These Terms and the Patient Privacy Policy are the entire agreement between you and VitalGuard regarding the Services.
  • No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
  • Severability. If any provision is unenforceable, the rest remain in effect.
  • Assignment. You may not assign these Terms without our consent. We may assign them as part of a merger, acquisition, or asset transfer.
  • Headings. Headings are for convenience only.

22) Contact

We’re here to help.
Email: hello@myvitalguard.com