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Website Privacy Policy

Effective Date: June 26, 2026

1. Introduction

VitalGuard LLC (“VitalGuard,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through our compliance with this policy. This Website Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our digital platforms, apply to join our clinician network, or interact with our health technology infrastructure services.

Important Note: This policy applies strictly to general website visitor and marketing data. If you are a patient receiving healthcare services, your medical information (Protected Health Information or PHI) is governed separately by our HIPAA Notice of Privacy Practices (NPP).

2. Information We Collect

  • Information You Provide to Us: When you fill out contact forms, subscribe to newsletters, request service demonstrations, or apply to join our clinical network, we collect identifiers such as your name, email address, phone number, professional credentials, and company name.

  • Automatically Collected Information: As you navigate our digital platforms, we automatically collect technical data. This includes your IP address, browser type, operating system, device identifiers, and details regarding your browsing actions and patterns.

  • Communication Records: If you contact our customer support, sales, or clinical logistics teams, we retain records of those emails, chats, or SMS text messages.

3. How We Use Your Information

  • Service Delivery: To present our website to you, process your clinician network applications, and fulfill your requests for our digital health infrastructure services.

  • Marketing and Communications: To send you promotional materials, newsletters, or SMS updates regarding our services, subject to your consent where required by applicable law.

  • Analytics and Improvement: To analyze website usage trends, optimize the user experience, and train non-clinical algorithms to improve our platform’s overall performance.

  • Security and Compliance: To detect fraud, protect against unauthorized access, and fulfill our legal and regulatory obligations.

4. How We Share Your Information

  • Service Providers: We share data with trusted third-party vendors who assist us with website hosting, SMS delivery, email marketing, and data analytics.

  • Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred as part of that corporate transaction.

  • Legal Requirements: We may disclose your information to comply with court orders, subpoenas, or regulatory requests, or to protect the safety, property, and rights of VitalGuard and our users.

5. Cookies and Tracking Technologies

  • Cookies: We use cookies, web beacons, and similar tracking technologies to personalize your experience, remember your preferences, and gather demographic information.

  • Managing Cookies: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Note that disabling cookies may limit your ability to use certain features of our website.

  • Third-Party Analytics: We utilize third-party analytics tools that may track your online activities over time and across different websites to serve targeted advertisements and assess the effectiveness of our marketing campaigns.

6. Your Choices and Opt-Outs

  • Email Marketing: You can opt out of promotional emails at any time by clicking the “unsubscribe” link located at the bottom of our emails.

  • SMS Communications: If you have opted into text messaging for logistics or marketing, you can cancel at any time by replying “STOP” to our messages.

  • Do Not Track: Currently, our website does not respond to standard “Do Not Track” (DNT) browser signals.

7. Data Security

  • We implement industry-standard administrative, physical, and technical safeguards designed to protect your personal information from unauthorized access, loss, misuse, or alteration.

  • While we strive to protect your data, no transmission over the internet is completely secure, and we cannot guarantee the absolute security of information transmitted to our website.

8. State-Specific Privacy Rights

  • Depending on your state of residence (e.g., California, Virginia, Colorado), you may have specific statutory rights regarding your personal information.

  • These rights may include the right to access your data, request the deletion of your data, or opt-out of the sale or sharing of your data for targeted advertising purposes. To exercise any applicable rights, please contact us using the information provided below.

9. Children’s Privacy

  • Our website and B2B services are intended for adults and healthcare professionals. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such data, we will take immediate steps to delete it.

10. Changes to This Policy

  • We may update this Website Privacy Policy periodically to reflect changes in our practices or applicable laws. We will post any changes on this page and update the “Effective Date” at the top of the policy. Your continued use of the website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Website Privacy Policy or how we handle your digital data, please contact us at:

VitalGuard LLC

1654 Calle Tulipan, Ste 100 San Juan, PR 00927

Email: privacy@myvitalguard.com